Frequently Asked Questions
Everything you need to know about our intimate apparel and services.
How do I find my correct bra size?
We provide a comprehensive size guide on each product page. We recommend measuring yourself while wearing a non-padded bra and comparing your measurements to our specific brand charts for the perfect fit.
What is your return policy for intimate apparel?
For hygiene reasons, we accept returns on unworn items with all original tags and protective strips attached within 30 days of purchase. Items showing any signs of wear cannot be accepted.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days. International shipping times vary by location but generally take between 7-14 business days depending on customs processing.
How should I care for my luxury lingerie?
To preserve the delicate lace and silk fabrics, we strongly recommend hand washing your items in cold water with a gentle detergent and laying them flat to dry.
Is your packaging discreet?
Yes, all orders are shipped in plain, unmarked packaging to ensure your privacy. The sender name on the shipping label will appear as 'Lavinia Group'.
Do you offer gift wrapping services?
Absolutely. You can select our premium gift wrapping option at checkout, which includes a luxury box, tissue paper, and a personalized message card.